I know I've been gone for a while, but I was feeling a bit uninspired (and really really lazy). But guilt started to set in and I realized that I owed it to my 3 followers to write at least a lil sumpin sumpin. I was tryna figure out what topic to cover today. This happened a few weeks ago but, I think it's fresh enough to talk about.
BOYCOTTING SEARS
I'm am officially boycotting Sears until they get a new CEO, CFO, COO, CEE-LO, what the fuck ever, because they suck monkey balls. (This would actually have been a perfect People on Trial segment; but too much time has passed. BUT DAMMIT I WILL BE HEARD!)
So my dear cousin was having a baby shower and I orginally wanted to get her a gift on her registry, but after paying all my bills I was left with practially nickels and dimes. So I decided to get her a baby activity playmat instead. I looked online and I found a cute one (BTW activity playmats for boys are as rare as Kim K with a white dude.....I'm talking to you Fisher Price). Anyways, so I found one at the Sears on Beverley and I ordered it for store pickup. I got a confirmation email AND text saying the item was processed, paid for and ready for pick up, but me being my usual lazy bones self, I decided to pick it up after work on my way to the shower the next day.
I get to Sears, I go inside and they send me back outside to an attached dungeon-looking warehouse for merchandise pick up. The dude behind the desk didn't say hi or how can I help you, he just took the confirmation paper and went looking for my item. I thought this was gonna be hit it and quit it you know, just show ID, get my package and go. BUT NOOOOO. I forgot this wasn't a successful chain like Babies'R'Us (Dammit I should've went there). I waited for about 8-10 minutes and the dork comes back empty handed and hands me back the reciept. I'm looking at him like "first day at the job much?" But then he tells me I have to go back to the store and get a refund because what I ordered was OUT-OF-STOCK. (say wahhhhhhhh?)
I went from irritated to INFURIATED in 2.5. Words can't describe has fucking pissed I was. I just wanted to grab my receipt and start hitting the bastard in his face until his face was full of paper cuts. And paper cuts HURT! (I am getting so angry again just writing about this shit---rubbing earlobes---WOOSAH). Alright, alright. So I asked him, "What do you mean it's out of stock!?! I got an email and a text message saying it was here. Plus they took the money already!" He's all like idk about that, but it's not here. I should've told him don't get slapped, but I was pressed for time. So I marched off, ready to set this store on fire, and I go upstairs and explained everything to the store clerk and asked for a refund. He asked "are you sure it's here and not at Kings Plaza?" I was like uhhhhhhhhhhhhhhhh, I think I know the difference between this one and the one in Kings Plaza. The actually TOLD me they didn't have it. Can I get my money? The store clerk tells me the money won't show up back on my account until the following Wednesday. I was like "ya'll sure ain't had no problem taking the money but when it comes time to give it back you guys sure take your sweet monkey-ass time huh?"
I told him I needed it NOW because the baby shower was happening as we were speaking. So he said I can do an exchange for you. You can check out what's on our shelves. So I sigh, roll my eyes, and went to check out what they had on their shelves. I get to their baby section and look at their shelves and i'm thinking to myself, "Well damn. No wonder my shit was out of stock. ya'll ain't got nothing on here!" There shelves were as bare as a Britney Spears' lady parts. The only thing I saw was some funky ass 3-in-1 baby blanky crap shit. I grabbed it and he exchanged it for me and apologized for the inconvenience. I asked to speak to the manager but by the time we were done (this whole ordeal took about an HOUR), I had to make a dash for it.
By the time I got to the shower, there were like 15 minutes left. I felt so bad. It was partially my fault for not taking care of this the day before but C'MON SON. What kind of business is this? I wrote a strongly worded customer complaint, and have yet to hear back from them. Sears is now public enemy No.1 (for now) and I am boycotting. But my soul isn't completely blackened from this experience. I have a heart, and as a Marketing major I'll give them some adivce. So to Sears, the self proclaimed No. 1 retailer and appliance store. Way to run a business to the ground. Remember the estimated 120 store closing you plan on having this year? Remember the decline in share prices? Remember merging with K-Mart, a company fresh off of it's own bankruptcy (which isn't doing too well itself?) Remember the fact that even though all the numbers show a bankruptcy is in your near future, your current CEO denies the allegations. You are on life support Sears. My advice to you FIX IT AND FIX IT NOW!!!
(P.S. I ended up returning that crap and got what I should have gotten my cousin all along from another store. P.PS. Shout out to my cousin and her adorable bouncing baby boy 4/29/12).
HELL NO!!!Boycott 2012
-S
Oh so that's why you were so late to the shower!
ReplyDeleteUgh. Yea. I felt sooooo bad.
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